Strategic planning and customer intelligence in academic libraries
نویسندگان
چکیده
منابع مشابه
Strategic planning and customer intelligence in academic libraries
Purpose: The paper refers to a current discussion on the effectiveness and efficiency of Bielefeld University Library and concentrates on requirements and conditions of implementing customer intelligence in academic libraries. Moreover, a conceptual framework for a library management information system based on a data warehouse that links external and internal data to support strategic planning...
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ژورنال
عنوان ژورنال: Library Hi Tech
سال: 2006
ISSN: 0737-8831
DOI: 10.1108/07378830610715374